Reduce Turnover. Boost Retention. Protect Your ROI.
We help property managers and landlords deliver white-glove resident experiences that build loyalty, protect assets, and improve retention.
Monitor
We measure what matters — through our Resident Satisfaction Survey and Resident Experience Index, we reveal exactly what’s working and where residents need more support.
Deliver
We deliver connection and care — through quarterly newsletters, maintenance feedback, and exclusive resident perks like insurance, credit building, and collections support.
Ascend
You retain more residents, reduce turnover costs, and boost ROI with happier, longer-staying tenants.
At MDA, we believe thriving communities start with trust. We help small to mid-size landlords and property management firms elevate their resident experience through insight, communication, and care.
Our mission is simple: Monitor. Deliver. Ascend.
Resident
Experience Audit
A one-time assessment to measure tenant satisfaction, communication quality, and retention risk — with a clear action plan and custom Welcome Kits for new residents.
Ongoing
Resident Care
Quarterly Resident Hub updates, annual Experience Dashboard updates, automated maintenance feedback, and curated Resident Perks to build lasting trust and loyalty.
Premium
Resident Care
Surprise & Delight touches, property reputation management, and quarterly strategy calls to ensure you stay ahead of resident needs.
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Why Resident Experience Matters
82% of residents say responsiveness and communication impact whether they renew.
The average turnover cost per unit ranges from $1,800–$5,000.
Investing in experience builds trust, reduces vacancy, and drives long-term profit.
Frequently Asked Questions
What is the MDA Resident Experience Partnership?
The MDA Resident Experience Partnership helps property managers and landlords strengthen resident satisfaction and retention through surveys, dashboards, communication templates, and digital resident hubs.
What’s included in the annual partnership??
Each partnership includes a Resident Experience Index (REI) dashboard, quarterly surveys and reports, a digital Resident Hub, quarterly strategy sessions, and access to our template library and communication tools.
How long does it take to start seeing results?
Most partners see valuable insights within the first 30 days. Meaningful retention and reputation improvements typically appear by the second quarter of service.
How does the Resident Hub work?
The Resident Hub is a branded digital space for your residents — featuring newsletters, maintenance request links, and community updates. You’ll receive a unique hub per property to share directly with tenants.
Can I test this before committing to a full year?
Yes — our pilot program allows you to experience the Resident Experience Partnership for 3 months before transitioning into an annual partnership.
How do I get started?
Click “Book a Discovery Call” to schedule a brief consultation where we’ll learn about your property needs, walk you through the process, and outline next steps.
Transforming property management through resident-centered experience design.
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